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Chagrin Family Dental Care
Chagrin Falls, OH Dentist

Frequently Asked Questions (FAQs): Other

How can we help you?

At Chagrin Family Dental, we believe in communication. As a smaller practice, we are pleased to be able to offer personalized attention. We take the time to get to know our patients and provide them with the care and attention that every single one of them deserves.

Any time you have a question, we want you to feel completely comfortable asking Dr. Hivick or another member of our team. We’ve compiled a selection of questions that patients often ask us about Chagrin Family Dental, the services we offer, and dental health and hygiene.

If your question isn’t answered here, please feel free to give us a call or email us using the convenient form located on our Contact page. We will answer your question as quickly and as thoroughly as we can.


Initial Dental Visit Girl Smiling | Chagrin Family Dental Care in Chagrin Falls, OHEvery dental procedure can vary with time. Typically you can expect to be at the office for at least an hour and a half.

Our Commitment To You

Our patients deserve to be given quality work and sometimes that can take time. We want to do a very thorough job in gathering the necessary records that will allow us to provide you with outstanding oral health care.


Dental anxiety is a real fear for many people, and at our Chagrin Falls, OH dental clinic we understand that. Rest assured you are not alone.

Common Dental Fears

  • They are afraid of needles
  • They dislike the sound and vibration of the drill
  • They fear feeling pain
  • They are embarrassed about the state of their oral health

If you are anxious about visiting the dentist, one of the best ways to overcome this is to find a sympathetic dentist who will go out of the way to ensure your comfort. Ask family and friends for recommendations of a trusted dentist with whom you can build a good relationship.

How Modern Dentistry Helps

You should also know that with today’s modern dental technology, most procedures are either painless or can be with the use of a local anesthetic. Because a numbing gel is applied to the gums before the injection takes places, the tiny needle stick will not hurt.

Contact Our Chagrin Falls Dental Clinic

At Chagrin Family Dental Care, we will never judge you based on the current state of your oral health or make you feel embarrassed if it’s been a while since your last visit to the dentist. We just want to set you on the path for good oral health in the future.


First Appointment | Chagrin Family Dental Care in Chagrin Falls, OHWe want to save you as much time in our office as possible. To help speed up the paperwork process please be ready to provide the following key items.

First Visit Necessary Items

  • Insurance card (primary and secondary if any)
  • List of allergies & medications
  • Knowledge of health history

View our forms page if you would like to print off your new patient form and fill it out at home to save extra time!

We Look Forward To Meeting You in Chagrin Falls

Our team can assist you in filing your insurance claims after your appointment. If you have any further questions before your first dental appointment feel free to call our office at (440) 338-1711.

woman smiling in dental chair Our office will be reopening as of May 4th with a very gradual start. Dr. Hivick will be back in the office for normal business hours. Our hygiene/teeth cleaning schedule will be starting back at a later date, to allow for this gradual reopening.

New Infection Control Procedures

We have implemented some new Infection Control procedures:

  • Our office will communicate with you prior to your appointment and ask you some screening questions. We ask that our patients wear masks when entering the office and practice 6 ft social distancing.  
  • You may see that our waiting room will no longer offer magazines, toys, coffee, or water at this time.
  • Appointments will be managed to allow for social distancing between patients. That may mean fewer options for scheduling appointments. We will do our best to allow more time in between patients and for disinfecting guidelines as well. We appreciate your understanding in the matter for the safety of our patients and our staff. 
  • Once you enter into the back office, your temperature will be taken and you will be given a rinse before beginning procedure. All of our staff will have the proper PPE including glove, masks, gowns, safety glasses, and head caps if desired.


We never want our patients to experience pain, but we realize that dental emergencies sometimes come up. Unfortunately, you caTooth Pain | Chagrin Falls Dentistn’t plan a convenient time for your tooth to start hurting, so the best thing to do is to give us a call if you have tooth pain. That way, we can ask the appropriate questions in order to determine how best to treat you.

What You Can Do

When you call us, be sure to share all pertinent information about your tooth pain. For example, did you bite into something? Did you lose a restoration? How long has your tooth been bothering you?

All of these clues can help us to determine how to prepare for your emergency dental exam. Once you arrive in our office, we will work toward diagnosing your condition to we can restore your health and comfort. We will take an x-ray of your painful tooth and look for the cause. 

Then, we will determine the treatment necessary to restore the health of your tooth. Some of the most common causes of dental pain include infection, a broken or lost restoration, deep decay, the need for a root canal, cracks, or fractures. 

Toothache? Call Our Chagrin Falls Office Immediately

Our team is committed to your health and comfort. Rest assured when you call our office with tooth pain, we will work diligently to help you feel better.

Person Asking A Question While Holding Up Question Marks | Chagrin Family Dental Care in Chagrin Falls, OHAt our Chagrin Falls office, we accept most types of private dental insurance. We are an in-network provider for various insurance providers.

Insurance That We Accept

  • Delta Dental
  • Guardian
  • MetLife
  • Aetna
  • Cigna
  • Humana

Call Our Chagrin Falls Family Dental Office Today!

Is your dental insurance not listed? Those are only common names we accept. If you want to visit Chagrin Family Dental but are unsure of your insurance, we are here to help. Give us a call today at (440) 338-1711 and ask our receptionist if we accept your insurance.

Files & Financing | Dentist Chagrin FallsSubmitting an insurance claim for dental procedures can be a long and draining process that many are unfamiliar with. Luckily, any patient of Chagrin Family Dental receives complimentary help with filing any dental claims.

We Will Help Any Way We Can

Our Chagrin Falls team wants you to get the maximum benefit for the services provided. Dental insurance is, however, a contract between you and your employer. We do our best to give you accurate estimates of what insurance will pay, but ultimately, you are responsible for the balance due for services rendered.

What You Can Do

If you want more information on your benefits, call the number found on your dental insurance card and request a list of information during

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If you have difficulty using our website, please email us or call us at (440) 338-1711
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