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Chagrin Family Dental Care
Chagrin Falls, OH Dentist

Forms of Payment Accepted

Our office accepts the following forms of payment for treatment. Please call our office if you have any questions about payment for your upcoming appointment. 

  • Cash Payments
  • Visa
  • MasterCard
  • American Express
  • Discover
Frequently Asked Questions

We love welcoming new patients to Chagrin Family Dental Care, and our team is ready to help you start your oral care journey off on the right foot. 

What do I need to bring with me to my first appointment?

We want to save you as much time in our office as possible. To help speed up the paperwork process please be ready to provide the following key items.

First Visit Necessary Items

  • Insurance card (primary and secondary if any)
  • List of allergies & medications
  • Knowledge of health history

View our forms page if you would like to print off your new patient form and fill it out at home to save extra time!

Insurance Claims

Our team can assist you in filing your insurance claims after your appointment. If you have any further questions before your first dental appointment feel free to call our office at (440) 338-1711.

How long can I expect to be at the office for my initial new patient appointment?

Every dental procedure can vary with time. Typically you can expect to be at the office for at least an hour and a half. Our patients deserve to be given quality work and sometimes that can take time. We want to do a very thorough job in gathering the necessary records that will allow us to provide you with outstanding oral health care.

Contact Our Chagrin Falls Office

We pride ourselves on creating a welcoming dental office for all of our patients. Please contact our Chagrin Falls dental clinic if you have any questions on your first visit. 

At Chagrin Family Dental Care, your dentist in Chagrin Falls, OH wants to give all patients access to quality dental care. For us, this means—No dental insurance? No problem!

Our dental practice accepts alternative financing options, and we are proud to offer an exclusive club, taking care of your preventative care with an IN OFFICE SAVINGS PLAN monthly/annual subscription, and save money today.  Please go to: and register today!


For an Affordable Dentist in Chagrin Falls, Contact Us

To learn more about our dental savings plan, please visit the forms section of our website to view or download the information. We also encourage you to reach out to a team member to learn more about plan benefits, exclusions, and other payment options.

We look forward to hearing from you.  

Dental anxiety is a real fear for many people, and at our Chagrin Falls, OH dental clinic, we understand that. Rest assured, you are not alone.

Common Dental Fears

  • They are afraid of needles.
  • They dislike the sound and vibration of the drill
  • They fear feeling pain
  • They are embarrassed about the state of their oral health

If you are anxious about visiting the dentist, one of the best ways to overcome this is to find a sympathetic dentist who will go out of the way to ensure your comfort. Ask family and friends for recommendations of a trusted dentist with whom you can build a good relationship.

How Modern Dentistry Helps

You should also know that with today’s modern dental technology, most procedures are either painless or can be done using a local anesthetic. Because a numbing gel is applied to the gums before the injection, the tiny needle stick will not hurt.

Contact Our Chagrin Falls Dental Clinic

At Chagrin Family Dental Care, we will never judge you based on the current state of your oral health or make you feel embarrassed if it’s been a while since your last visit to the dentist. We want to set you on the path to good oral health in the future.


woman smiling in dental chair Our office will be reopening as of May 4th with a very gradual start. Dr. Hivick will be back in the office during normal business hours. Our hygiene/teeth cleaning schedule will be starting back at a later date to allow for this gradual reopening.

New Infection Control Procedures

We have implemented some new Infection Control procedures:

  • Our office will communicate with you before your appointment and ask you some screening questions. We ask that our patients wear masks when entering the office and practice 6 ft social distancing.  
  • You may see that our waiting room will no longer offer magazines, toys, coffee, or water at this time.
  • We will manage appointments to allow for social distancing between patients. That may mean fewer options for scheduling appointments. We will do our best to allow more time in between patients and for disinfecting guidelines as well. We appreciate your understanding in the matter for the safety of our patients and our staff. 
  • Once you enter the back office, we will take your temperature, and you will be given a rinse before beginning the procedure. Our staff will have the proper PPE, including gloves, masks, gowns, safety glasses, and head caps if desired.


woman holding jaw from toothacheWe never want our patients to experience pain, but we realize that dental emergencies sometimes come up. Unfortunately, you can’t plan a convenient time for your tooth to start hurting, so the best thing to do is to give us a call if you have tooth pain. That way, we can ask the appropriate questions in order to determine how best to treat you.

What You Can Do

When you call us, be sure to share all pertinent information about your tooth pain. For example, did you bite into something? Did you lose a restoration? How long has your tooth been bothering you?

All of these clues can help us to determine how to prepare for your emergency dental exam. Once you arrive in our office, we will work toward diagnosing your condition to we can restore your health and comfort. We will take an x-ray of your painful tooth and look for the cause. 

Then, we will determine the treatment necessary to restore the health of your tooth. Some of the most common causes of dental pain include infection, a broken or lost restoration, deep decay, the need for a root canal, cracks, or fractures. 

Toothache? Call Our Chagrin Falls Office Immediately

Our team is committed to your health and comfort. Rest assured when you call our office with tooth pain, we will work diligently to help you feel better.

If you have difficulty using our website, please email us or call us at (440) 338-1711
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